Webuy.com Terms and Conditions

Welcome to the Webuy.com website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website. If you do not agree to be bound by these terms and conditions you may not use or access this website.


You are provided with access to this website in accordance with these conditions and any transactions made by you must be placed strictly in accordance with these conditions.


You warrant that:

  • The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

Our rights

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
  • Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

Third party links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Your CeX online username, physical store CeX membership and related information

The CeX website allows you to create a "CeX username" based on your personal information. This convenient service saves you time and allows for easier use of our web services. Please note that creation of a "CeX username" is compulsory to place an order. When you sell or exchange an item on webuy.com by placing "Sell to CeX" order it is implied that you are legally entitled to sell the goods to CeX.

The CeX physical stores allow you to create a "CeX membership" based on your personal information. This convenient service saves you time and allows for easier use of our physical stores services. When you sell or exchange an item in a CeX store you are required to sign to state that you are legally entitled to sell the goods to CeX. This signed legal document is retained by CeX.

Please note that "CeX username" and "CeX membership" are not the same. To sell goods to CeX through webuy.com you agree to become a "CeX member" (if you are not one already) even though you have already created a "CeX username" while placing the order.

We reserve the right to deactivate the online account or physical store CeX membership or both so as to bar the user from transacting online or at stores or both without providing any explanation for the same.

Please note: At this time we do not offer an online selling or buying service in India.


Images are for illustration only. Actual item design may vary slightly from image.

Selling to CeX

CeX and its associates reserve the right to cancel any order or not fulfill the same at their sole discretion.

CeX and its associates reserve the right to refuse to purchase any or all items in the order at their sole discretion.

CeX and its associates reserve the right to limit the number of purchases that are honored to any customer at their sole discretion. This is irrespective of the quantity committed at the time of placing the order.

Please ensure that you are the legal owner of the goods you wish to sell, as ownership will be transferred to CeX Webuy Entertainment Pvt Ltd once goods are bought. Once transaction has taken place then it cannot be reversed.

Prices on the website are subject to change without any notice. Prices offered maybe changed once the tester verifies that the grade of the item selected in the order does not match with the actual condition of the item as per CeX grading criteria. Decision of CeX in grading the item will be final.

Age Restriction

You agree to receive payment for the sale of your goods in "CeX Vouchers" only if you are less than 18 years of age.

Buying From CeX:

Description of products

All products are second hand unless stated.

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

Please note, however, that all product descriptions and images are for display purposes only and do not represent the finished product. Any accessories listed will be for mint condition items only, and are not included on good condition, poor condition, Discounted, or Budget items.

Box contents may vary; additional downloadable content listed on the box may not be included.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Condition of items

We will charge you more depending on the condition of our products. For electronic items, mobile phones and consoles, we break this down into grades:

Grade A - Working phone in Good Cosmetic condition, with a couple of scratches/blemishes, that do not affect the screen. Must be accompanied by all original ‘Essential’ accessories. A box is not required.

Grade B - Woking phone in Okay Cosmetic condition, must be supplied with a compatible charger.

Grade C - Working phone in Poor Cosmetic/Visual condition, must be supplied with a compatible charger.

Please note: All iPhones, iPads and iPods must have their iCloud account deactivated.

Games consoles are graded as one of the following

  • Boxed: Working games console with the original box and all essential accessories. Complete with first party (officially branded console manufacturer) controller.
  • Unboxed: Working games console with all essential accessories. Complete with first party (officially branded console manufacturer) controller.
  • Discounted: Working games console in poor cosmetic condition, with all essential accessories, box not required. Complete with any brand of compatible controller.

All other products are graded as one of the following

  • A - Mint: Working product in mint cosmetic condition with all essential accessories.
  • B - OK: Working product in OK cosmetic condition with all essential accessories.

Returns Policy:

You may find the Returns policies below:

  • 48-hour Unwanted: In our unique 48-hours returns policy, the customer is entitled to return an Unwanted item within 48-hours of sale for a full refund to CeX voucher. Refund will be subject to testing and if the item is returned in the same condition as sold. No Cash/Card refunds shall be made under any circumstances.
  • 24-Months Warranty:CeX offers a 24 month warranty on all items except consumables. The CeX 24 months warranty does not cover physical damage, liquid damage, or any damage caused by rooting/ jailbreaking a device, and only covers software faults arising in the course of normal use.

If the product sold by us is found to be faulty or develops a fault within 24 months of sale, we will first endeavour to repair the product, however if we are unable to repair the product then we’ll offer a replacement/ refund provided the fault is covered under warranty. The refund processed would be to current or original value (whichever is lower) as per company policy and condition of the item returned.

Electronic Communications

When you visit Webuy.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Webuy.com or its content suppliers. The compilation of all content on this site is the exclusive property of Webuy.com. All software used on this site is the property of Webuy.com.


Webuy.com's trademarks and associated images may not be used in connection with any product or service that is not Webuy.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Webuy.com. All other trademarks not owned by Webuy.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Webuy.com or its subsidiaries.

License and Site Access

Webuy.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Webuy.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Webuy.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Webuy.com and our affiliates without express written content. You may not use any meta tags or any other "hidden text" utilizing Webuy.com's name or trademarks without the express written consent of Webuy.com. Any unauthorized use terminates the permission or license granted by Webuy.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Webuy.com so long as the link does not portray Webuy.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Webuy.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Webuy.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Intellectual property and right to use:

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Limitation of liability

While we will use reasonable endeavors to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings).

Any loss of goodwill or reputation.

Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


© All site contents copyright 1999-2017, CeX Ltd. All trademarks acknowledged. E&OE.